Live Desk Pro is the ultimate customer support system which can make life easier and increase sales. This system will give you a live web-based help support service which will automate your business and give the impression of a professional operation. This system can store and download the latest upgrades and helps to convert more prospects to customers. Live Desk Pro will give your customers a place to find answers to their questions, which in turn, will make them become repeat customers.

It is a proven fact that unanswered prospects and customers’ questions and delays in dealing with their problems could cause your business serious losses. Using Live Desk PRO is a simple solution, it will keep your customers satisfied and they will become repeat buyers. The program is divided into three categories; they are Admin, Operator and User. The interfaces for all three categories are easy and simple to use.

In the Admin category you can add, edit or delete departments. You can have unlimited departments, which means you can set up a department for each one of your products. You can also have unlimited operators. The Admin can add, edit or delete the operators. You have the ability to assign operators to departments and each operator can only handle the tickets under the departments assigned to them. You can add, edit or delete trouble shooters, which are a series of choice questions a customer goes through in order to pinpoint his exact problem. The troubleshooter is set up is similar to Windows Help troubleshooters.

The Admin can also add, edit, and delete in the knowledgebase, which important issues can be listed for customers to refer to. In the Announcement section you can keep your customers up-to-date on your latest website/product news. The download section is a place to store large sized files, PDF files, manuals, and guides to provide easy access for your customers 24/7. From the Admin section you can see open and closed tickets, or reopen or close tickets. Live DeskPro sends auto response emails upon sign up, and upon reply to a ticket. You are able to rename your help desk with what ever you choose.

In the operator panel an operator can handle only tickets assigned to them and are able to reply, reopen or close tickets. They also can add, edit, and delete the Troubleshooters and Knowledgebase. In the user panel, a user can submit a ticket, specify a department, and check the status of their ticket. The customer can also use the Troubleshooter, the Knowledgebase, download files and check out the Announcements. There is also a Popular Knowledgebase Topics Panel which gives users quick access to the most popular views and issues.

Live Desk Pro is a complete and comprehensive customer support service which can be installed easily and is user friendly.

Screenshot of the administrative control panel:



Screenshot 1 of the operator panel:



Screenshot 2 of the operator panel:



Screenshot of the user panel: